Refund and Returns Policy for Explore Korea Now
Thank you for visiting Explore Korea Now! This Refund and Returns Policy explains the steps for returns or refunds related to digital products, bookings, or services purchased on our website. Please review it to stay informed.
1. Returns
As Explore Korea Now primarily offers digital content (such as eBooks, guides, and downloadable resources), we do not accept returns once the product has been accessed or downloaded. We encourage you to review all product details before making a purchase to ensure the content meets your needs.
2. Refunds
Refunds are available under the following conditions:
Eligibility for Refund: Refunds are only available if the product was not accessed or downloaded, or in cases where the content is significantly different from the description provided on the website.
Timeframe: Refund requests must be submitted within 7 days of purchase.
To request a refund, please contact our customer service team at [insert email address] with your order details, including your purchase confirmation.
Note: All refunds are subject to review and approval, and we reserve the right to deny a refund if the terms are not met.
3. Exchanges
As we offer digital products, exchanges are generally not applicable. However, if you receive a product that is fundamentally different from the description (e.g., incorrect file type), please reach out to us, and we will provide a solution, which may include a replacement product or a refund.
4. How to Initiate a Refund or Return
To initiate a refund, follow these steps:
Contact Us: Send an email to [insert email address] within 7 days of purchase, including your order number and reason for the return or refund request.
Review Process: Our team will review your request and provide instructions for the next steps, if applicable.
Refund Issuance: If approved, we will issue a refund to your original payment method.
5. Cancellation of Bookings or Services
For any bookings or services related to tours, activities, or consultations, please refer to the cancellation policy provided at the time of booking. Each service provider or tour may have its own terms and conditions regarding cancellations and refunds.
6. Lost or Damaged Items
If you encounter any issues with accessing purchased content or believe it to be faulty, please contact us immediately, and we will work to resolve the issue. We do not cover issues arising from third-party platforms or services used to access the content.
7. Changes to This Policy
Explore Korea Now reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any changes.
8. Contact Us
If you have any questions or need assistance with a return, refund, or booking issue, please contact us at:
Email: explorekoreanow7@gmail.com
Thank you for trusting Explore Korea Now with your learning journey!